Terms & Conditions

1. Contracting parties

These terms apply to the purchase of a trip and/or participation in a guided hike with:

Organizer: When in Norway (Org. no. 921966458)
Contact: Kildeveien 13 A, 0590 Oslo, booking@wheninnorway.no, +47 22 20 80 00

The customer/participant is the person who books and pays for the trip, as well as any additional persons included in the same booking.

2. Booking and payment

2.1 Booking

The booking becomes binding for the customer once the organizer confirms the place in writing (by email or via the booking system).

2.2 Deposit (30%)

Upon booking, the customer pays a deposit of 30% (€297) of the total price per person.

• The deposit is due immediately upon booking
• The place is only guaranteed once the deposit has been received by the organizer

2.3 Remaining balance (70% by June 15)

The remaining 70% must be paid in full no later than June 15, 2026.

• For bookings after June 15, the full amount (100%) is due immediately

2.4 Late payment

If payment is not made on time:

• the organizer may cancel the booking, and
• retain the deposit as a cancellation fee

3. Services included in the travel price (€990)

Before the trip

• Ongoing contact with the guides before the tour (equipment, fitness level, travel questions, etc.)
• Preparatory meeting on the first evening in Oslo with all guides and participants
  • Refreshments and light snacks are included
• Membership in the Norwegian Trekking Association (DNT)
• Water bottle and cup for each participant

Day 1 – Oslo → Finse → Geiterygghytta

• Meeting at Oslo S and joint train journey to Finse
• Train ticket Oslo–Finse
• Breakfast, coffee, and refreshments on the train
• Hike from Finse to Geiterygghytta with three guides (one German-speaking guide)
• Lunch en route
• Dinner and overnight stay (bed) at Geiterygghytta

Day 2 – Geiterygghytta → Aurlandsdalshytta

• Breakfast at Geiterygghytta
• Day hike with three guides
• Lunch included
• Waffle at Steinsbergsdalshytta
• Luggage transport to Aurlandsdalshytta
• Dinner, overnight stay, and breakfast at Aurlandsdalshytta

Day 3 – Aurlandsdalen → Vassbygdi → Oslo

• Luggage transport to Vassbygdi
• Lunch along the way in Aurlandsdalen
• Waffle and coffee at Sinjarheim
• Bus transfer from Vassbygdi back to Oslo

4. Services not included

Unless explicitly stated otherwise, the following are not included:

• Hiking equipment (clothing, hiking/mountain boots, backpack, poles, etc.)
• Personal toiletries
• Train travel between Oslo Airport and central Oslo
• Overnight stay in Oslo on the first night before the tour
• Dinner on the first evening in Oslo
• Dinner on the final day after returning to Oslo
• Overnight stay in Oslo after the tour
• Any other meals, drinks, or activities not explicitly listed as included

5. Withdrawal (cancellation) by the customer

5.1 Form of withdrawal

Cancellations must be submitted in writing to booking@wheninnorway.no and supported by appropriate documentation.

5.2 Cancellation conditions

• More than 90 days before departure: deposit refunded
• Between 90 and 45 days before departure: deposit is non-refundable; any amount paid beyond the deposit will be refunded
• Less than 45 days before departure: no refund (100% of the total price is retained)

5.3 Travel and cancellation insurance

Customers are advised to take out their own travel and cancellation insurance covering illness and other unforeseen events.

6. Changes and cancellation by the organizer

6.1 Minimum number of participants

A minimum of 10 participants is required. If this number is not reached, the organizer reserves the right to cancel the trip.
In this case, all payments made will be fully refunded.
The organizer is not responsible for other costs incurred by the customer (e.g. flights, hotel stays).

6.2 Program changes

Minor changes to the program, route, or accommodation may be made due to weather, safety, or other necessary circumstances.
Equivalent alternatives will be offered where possible.
Such changes generally do not entitle participants to a price reduction or compensation.

6.3 Force majeure

The organizer is not responsible for cancellation or interruption due to circumstances beyond its control, such as:

• extreme weather or natural disasters
• strikes
• pandemics
• government measures or restrictions

7. Responsibility and requirements of the customer

7.1 Physical condition

Customers are responsible for realistically assessing their health and fitness. The tour involves multiple days of hiking in mountain terrain, 5–7 hours per day, partly on uneven ground.

7.2 Equipment

Customers must bring suitable personal equipment (hiking/mountain boots, weatherproof clothing, backpack, etc.) according to the equipment list provided in advance.

7.3 Compliance with instructions

Participants must follow the guides’ instructions and respect safety rules.
The organizer may exclude participants who fail to comply or who pose a risk to themselves or others. No refund will be given in such cases.

8. Limitation of liability

The organizer is responsible for providing the agreed services but is not liable for losses or costs resulting from:

• circumstances beyond the organizer’s control
• misconduct or insufficient preparation by the customer
• actions of third parties (e.g. transport providers, hotels), within the limits of applicable law

Liability is limited to the amount paid for the trip, unless mandatory legal provisions state otherwise.

9. Privacy

Personal data (name, contact details, and any health information voluntarily provided) is processed in accordance with applicable privacy laws.
Data is used solely for trip administration, safety, and necessary communication.
Customers may request access, correction, or deletion of their data in accordance with regulations.

10. Complaints and disputes

Complaints must be submitted in writing to the organizer as soon as possible and within a reasonable time after the issue arises.
If no agreement is reached, disputes may be brought before the competent courts at the organizer’s place of business, unless mandatory consumer protection laws provide otherwise.